FAQ

Quick answers about ordering, delivery, and support at The Furniture Row. For full details, see our linked policy and help pages below.

1. How do I place an order?

Add items to your cart and check out securely through Shopify. You will receive an order confirmation email once your purchase is complete.

2. How long will my order take?

In-stock furniture typically ships within 3–5 business days. Delivery times vary by carrier, product size, and destination. See our Shipping & Delivery page for options.

3. Do you offer free shipping?

Free shipping on orders over $500 within the continental United States. Other rates are calculated at checkout based on item size and destination.

4. What delivery options are available?

We offer standard curbside or threshold delivery, and white-glove room-of-choice placement for eligible large items. Details are on our Shipping Policy.

5. What is your return policy?

Most in-stock items may be returned within 30 days of delivery in original condition. Custom or made-to-order pieces may not be eligible. See Returns & Exchanges and our Refund Policy.

6. Do you offer assembly?

Many items include straightforward assembly instructions. White-glove delivery includes placement in your room of choice for eligible products.

7. Can I order swatches or material samples?

Yes — contact us before ordering and we will help you choose the right finish or fabric for your space.

8. Is my payment information secure?

Yes. All checkout payments are processed securely through Shopify. We do not store your full card details on our servers.

9. Do you ship internationally?

We currently ship within the United States only. International orders are not available at this time.

10. How do I reach customer support?

Email info@thefurniturerow.com or use our Contact page. Include your order number for faster help.