The Furniture Row
1. Thanks for your believe and purchasing our product.
We offer a 3-month warranty for the products purchased in thefurniturerow online store.
2. The warranty period is 3 months from the date you sign for it.
3. All our orders can be inquired from the following website to logistics tracking and signing date.
For all complaints, your invoice is your warranty document. Please print and save the file for use if necessary. The buyer must inspect the goods at the time of delivery. Any defects must be reported in writing immediately. All new orders have a 3-month warranty against hidden defects. If the manufacturer does not replace the entire product, the warranty covers only parts. In order to receive spare parts, the customer has the right to send photos of damaged parts and give a thorough and detailed description of abnormal conditions. If there is a problem with the bathroom furniture, please contact an expert to diagnose the fault and detect the damaged part. We don’t guarantee maintenance service. Color difference, irregular wood texture, and so-called fine line cracks are natural phenomena, which shall be accepted by the buyer.
How to Claim
The decision to repair, replace or provide a store credit for the retail price of a product under warranty shall be taken by thefurniturerow. For most cases, to proceed with a claim, please contact us directly by e-mail at firstname.lastname@example.org.
For warranty services provided by Thefurniturerow.com, please include the following information in your email:
✔The order number of the product.
✔The channel you purchased the product.
✔A picture/video clip of the product, showing the issue.
✔A description of the product issue.
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