Shipping Policy:
The furniture row has warehouses that spread across four countries: the United States, United Kingdom, Germany and Japan. Our global presence has cultivated an extensive backlog of experience to bring our users top-tier services that we take pride in. In the US alone, we have established a multi-warehouse layout.
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thefurniturerow.com Exhibiting products in US warehouse

US Delivery Locations
Our delivery services are currently only available to locations within the continental United States.
Overseas territories are excluded. Delivery to the following states is not supported: PR, AK, HI, GU, AA, AE, AP.
Please note: we currently DO NOT dropship to PO Boxes.

DeliveryProcedure :

The delivery goods is carried out by a carefully selected logistics service provider. We aim to make the delivery of your order as smooth and convenient as possible. Smaller items will be delivered by a parcel delivery service. Delivery by parcel service will always be carried out as soon as possible and without prior contact. Larger items will be delivered by a cooperating carrier. Shipping is free to any place in France occidental, in Belgium and in Luxembourg. Delivery of all products is be made to the curbside closest to the point where the carrier can drive his vehicle. If you require additional services such as home delivery, assembly or disposal of an old piece of furniture, these can be requested by prior arrangement and will incur a surcharge, depending on the region. If you assemble the furniture yourself, detailed instructions will be provided. If any defects or damages are detected during assembly, please contact our customer service team immediately.

Some products are delivered to the customer directly from the producer on disposable palette. A disposable palette, which as in the case of cardboard and other packaging should be removed by the customer at his own cost. The shipping company does only collect reusable pallets.

Delivery address :

The order will be delivered to an address specified by you. This may differ from the invoice address, allowing you to request delivery to your office or to a friend.

Delivery times :

If the product is in stock, delivery will usually take up to 6 business days for small items and 10 business days for larger after booking the payment. Unfortunately, is not possible to specify an exact delivery date in advance. You will be asked to provide your phone number when placing your order, so that our logistics service provider can contact you prior to delivery in order to arrange a suitable delivery time. Smaller items delivered by a parcel delivery service will be delivered without a prior notice. If you are not at home, the parcel company will leave a name card with the phone number allowing you to arrange suitable date for a free redelivery.

Collection by the customer :

As our furniture is stored and send from various external warehouses, collection by a customer is not possible. All goods will be conveniently delivered to your home.

Customer serviceReturns :

Goods not suitable for shipping via parcel post will be collected by our carriers within 14 days at your expense. It is your responsibility to return goods suitably prepared for shipping via parcel post. Our customer service team is ready to help if you have any questions regarding returns.

Packaging & enquiries:

Please let us know if you have any questions or special requests regarding the delivery of your order. You can contact us by email or phone – our customer service team is ready to help you.

♠Delivery Conditions