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What should I do if I have received an incomplete order?
Please note that depending on the availability your order may be split into several shipments. Please check the “Dispatch Information” email to make sure that all items have been sent.
If all items have been dispatched, you can check the tracking details – tracking number can be found in the “Dispatch Information” email.
If you need more support, please contact our customer support by email: email@example.com or Contact us
To speed up the process, please prepare/provide your order number.
If you have received all cartons, but a piece of the product is missing, please use the product manual (if available) to describe the element you need.
If you are missing a full carton, please provide the article numbers (printed on each carton) of the cartons you have received. It is best if you provide the pictures of the received cartons.