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What should I do if I have received an incomplete item?
Please contact our customer support by email: email@example.com or Contact us
To speed up the process, please prepare/provide your order number.
If you have received all cartons, but a piece of the product is missing, please use the product manual (if available) to describe the element you need.
Please provide the article numbers (printed on each carton) of the cartons you have received. It is best if you provide the pictures of the received cartons and the elements you do have. Please also keep the original cartons until the case is resolved.